- is an integrated Annual
Maintenance Contract Management and Complaint Monitoring Software
which lends a helping hand in providing efficient and effective after
sales service to customers.
- maintains database of
customers with complete details of billing address, installation address,
equipment installed along with the location of the equipment, configuration
of the equipment and so on.
- keeps track of the status
of the equipment under warranty or under anuual maintenance contract
or out of contract or out of warranty.
- records whether the
AMC payment is to be received monthly, quarterly, half yearly or yearly
or the service is to be provided on the visit basis.
- allows easy but secured
renewal of the Anuual Maintenance Contract.
prints the Annual Maintenance Contracts in advance as per the specified
format.
- provides a quick search
based on the customer code, customer name, address, phone numbers,
e-mail address or the name of the contact person.
- books the complaint
of the customer with predefined complaint codes and other necessary
information.
- displays the history
of the earlier complaints lodged by the customer enabling better communication
with the customer and effective follow up with the maintenance personnel.
- monitors the status
of the pending complaints along with the age of of the complaints.
- generates statistical
data for number of complaints booked, nature of complaints, item wise
complaints, ageing of complaints, average time taken to attend the
complaint.
- maintains the periodicity
and the status of the preventive maintenance to be carried out
- maintains the complete
record of spare parts received from the suppliers and the spare parts
issued for maintenance.
- maintains complete record
of equipment received from customers or returned to customers after
repairing alongwith the record of equipment issued to suppliers for
repairing or received back from suppliers after repairing.
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